导语
欢迎您使用 PivotOne！
本《PivotOne 用户协议》（以下简称"本协议"）是您与北京支点互动科技有限公司（以下简称"我们"或"公司"）之间关于使用 PivotOne 软件及相关服务所订立的协议。
请您在注册、登录或使用本服务前，仔细阅读并充分理解本协议的全部内容，特别是免除或者限制责任的条款、法律适用和争议解决条款。免除或者限制责任的条款将以粗体标识，您应重点阅读。如您对协议有任何疑问，可向客服和相关业务部门进行咨询。
当您按照注册/登录页面提示点击"同意"、"注册"、"登录"或实际使用本服务时，即表示您已充分阅读、理解并接受本协议的全部内容，并与我们就本协议达成一致。如您不同意本协议的任何内容，请勿注册或使用本服务。
如果您未满 18 周岁，请在法定监护人的陪同下阅读本协议，并在取得法定监护人同意后使用本服务。
1. 服务说明
1.1 服务内容
PivotOne 是由北京支点互动科技有限公司开发和运营的 AI 智能工作台，包括 macOS、Windows 桌面应用以及 iOS、Android 移动客户端。PivotOne 面向各类职能角色设计，用户只需用自然语言描述需求，便能像同事一样自主规划、调用工具并执行任务，交付可验收的结果。
本服务包括但不限于：AI 智能对话与任务执行；文件管理、代码编辑与项目管理；自动化工作流与桌面自动化；多媒体文件处理；第三方服务连接与数据集成；其他我们不时提供的功能和服务。
1.2 服务形式
我们通过 macOS、Windows 桌面应用，以及 iOS、Android 移动客户端等形式向您提供服务。具体可用形态可能因产品版本、应用商店上架情况及您所在地区而有所不同。
1.3 服务变更
您理解并同意，我们提供的服务是按照现有技术和条件所能达到的最佳状态提供的。我们有权根据业务发展需要，随时暂停、限制或终止部分或全部服务的提供，且无需承担任何责任。我们将尽最大努力保障服务的连续性和安全性。
2. 账号注册与使用
2.1 账号注册
您确认，在您完成注册程序或以其他我们允许的方式实际使用本服务时，您应当是具备完全民事权利能力和完全民事行为能力的自然人、法人或其他组织。若您不具备前述主体资格，则您及您的监护人应承担因此而导致的一切后果，且我们有权注销（永久冻结）您的账号并向您及您的监护人索偿。
在注册和使用账号时，您应当提供真实、准确、完整的个人资料，并在资料有变动时及时更新。
2.2 账号安全
您的账号仅供您本人使用，未经授权，您不得将账号转让、出借、出售或以其他方式许可第三方使用。
您有责任妥善保管您的账号信息，并对该账号下的所有行为承担法律责任。因您保管不善导致的账号被盗、密码泄露等损失，由您自行承担。
如发现任何未经授权使用您账号的行为或其他安全漏洞，您应立即通知我们。
2.3 账号注销
您有权随时注销您的账号。注销账号后，我们将删除或匿名化处理您的个人信息，法律法规另有规定的除外。账号注销后不可恢复，请您谨慎操作。
3. 用户行为规范
3.1 用户承诺
您在使用本服务时，应遵守以下规范：遵守中华人民共和国法律法规；不利用本服务从事任何违法、违规活动；不侵犯他人的合法权益，包括但不限于知识产权、隐私权、肖像权等；不上传、传输或存储含有病毒、木马、恶意代码等危害计算机信息系统安全的内容。
3.2 禁止行为
您在使用本服务过程中，不得实施以下行为：利用本服务生成、传播违法不良信息；利用本服务生成、传播淫秽、色情、暴力、恐怖、赌博等违法信息；利用本服务侵犯他人知识产权、商业秘密、隐私权等合法权益；对本服务进行反向工程、反向汇编、反向编译或以其他方式尝试发现本服务的源代码；对本服务进行干扰、破坏或修改；利用本服务从事任何欺诈、误导、不正当竞争等行为；利用本服务生成虚假新闻、谣言或其他可能扰乱社会秩序的信息；其他违反法律法规、社会公德或损害他人合法权益的行为。
3.3 违规处理
如您违反上述行为规范，我们有权视情节轻重，采取包括但不限于警告、限制功能、暂停服务、封禁账号、注销账号等措施，并保留追究法律责任的权利。
4. AI 生成内容特别说明
4.1 AI 内容性质
PivotOne 使用人工智能技术为您生成内容（包括但不限于文本、代码、图片等）。AI 生成的内容仅供参考，我们不对其准确性、完整性、可靠性或适用性作出任何保证。
您应当自行判断 AI 生成内容的准确性和适用性，并在做出重要决策前进行独立验证。因您依赖 AI 生成内容而导致的任何损失或损害，由您自行承担。
4.2 AI 内容权属
在您使用本服务过程中，由您输入内容所触发生成的 AI 输出内容，在法律法规允许的范围内，您有权按照本服务的功能规则进行使用。
您应确保您对输入内容拥有合法权利或已获得必要的授权。因输入内容引发的知识产权纠纷或其他法律争议，由您自行承担责任。
4.3 AI 内容标识
我们将按照法律法规要求，对 AI 生成的内容进行适当标识，以便您知悉该内容系由人工智能技术生成。
4.4 第三方人工智能服务
PivotOne 的部分人工智能功能由第三方人工智能服务商提供技术支持，包括阿里云百炼提供的千问模型、火山引擎方舟提供的人工智能模型，以及 OpenAI API 提供的 GPT 模型。具体可用模型可能因产品版本、服务可用性和用户所在地区而调整。
当您主动选择并使用相应模型时，PivotOne 可能将完成您请求所必需的文字、相关对话上下文、您主动选择的文件、图片、音频、视频，以及与当前请求相关的记忆数据发送给对应的服务商进行处理。
在首次发送数据前，我们将向您明确说明数据接收方、数据类型和处理目的，并取得您的明确同意。关于数据处理、第三方服务商、数据保护措施以及撤回授权方式的详细信息，请参阅《PivotOne 隐私保护指引》及相关功能使用前展示的授权说明。
4.5 第三方模型使用规则
您选择使用第三方人工智能模型时，还应遵守相应服务商适用于该服务的使用规则，不得利用相关模型实施违法违规、侵犯他人合法权益或违反本协议的行为。我们可能根据法律法规、第三方服务可用性或安全风险调整可供选择的模型，但如新增数据接收方或数据处理范围发生实质变化，我们将依法重新向您告知并取得必要的同意。
5. 知识产权
5.1 我们的知识产权
PivotOne 软件（包括但不限于程序、界面设计、文档等）的知识产权归我们所有或已获得合法授权。
未经我们书面许可，您不得对本服务进行复制、修改、改编、翻译、反向工程、反编译、反汇编或以其他方式衍生本服务的任何部分。
PivotOne 的名称、商标、标识及其他品牌特征归我们所有，未经授权不得使用。
5.2 用户内容
您通过本服务上传、提交或生成的内容（以下简称"用户内容"），其知识产权归您或原始权利人所有。
为向您提供服务之目的，您授予我们一项全球性、非独占、可转授权的许可，使我们能够存储、处理、传输您的用户内容。该许可在您注销账号或停止使用本服务后终止。
您应确保您上传或提交的用户内容不侵犯任何第三方的合法权益。如因用户内容引发纠纷，由您自行承担责任。
6. 付费服务
6.1 收费说明
本服务目前为免费提供给用户使用。如未来我们推出付费功能或增值服务，将在您购买前明确告知收费标准和方式，并在您同意后方可收费。
6.2 退款政策
当前版本不存在付费订阅、付费数字内容、应用外购买或需要付费解锁的功能。如未来在 Apple 平台推出付费数字内容、订阅或增值功能，我们将遵守 Apple App Store 适用的审核和支付规则，并通过 Apple 允许的方式提供购买和退款服务。
7. 免责声明
7.1 您理解并同意，本服务是按照现有技术和条件所能达到的最佳状态提供的。我们无法保证服务一定不会中断，对服务的不中断也不做任何明示或暗示的保证。
7.2 因不可抗力（包括但不限于自然灾害、政府行为、网络故障、电信故障等）导致的服务中断或其他损失，我们不承担责任，但将尽力减少因此给您造成的损失。
7.3 在任何情况下，我们均不对任何间接的、偶然的、特殊的或惩罚性的损害承担赔偿责任，包括但不限于利润损失、数据丢失、业务中断等，即使我们已被告知可能存在此类损害。
7.4 我们对您通过本服务获取的任何信息或建议的可靠性不作任何保证，您因依赖本服务获取的信息或建议而做出的任何决定，风险由您自行承担。
7.5 我们对第三方提供的产品或服务不作任何保证。如您通过本服务访问或使用第三方服务，应遵守第三方的服务条款，我们不对第三方服务承担任何责任。
8. 协议的变更与终止
8.1 协议变更
我们有权根据法律法规变化、业务调整等原因，不时修改本协议的条款。
协议变更后，我们将在应用内以弹窗通知、红点提示或公告等方式通知您。如您在协议变更后继续使用本服务，即表示您接受变更后的协议。如您不同意变更后的协议，应停止使用本服务并注销账号。
8.2 服务终止
您有权随时停止使用本服务并注销账号。
如您违反本协议的任何条款，我们有权暂停或终止向您提供服务，且无需承担任何责任。
如本服务因业务调整需要停止运营，我们将提前以推送通知、公告等形式通知您，并依法处理您的个人信息。
9. 法律适用与争议解决
9.1 法律适用
本协议的订立、生效、履行、解释及争议解决均适用中华人民共和国法律（为本协议之目的，不包括香港特别行政区、澳门特别行政区和台湾地区法律）。
9.2 争议解决
因本协议产生的或与本协议有关的任何争议，双方应首先通过友好协商解决。协商不成的，任何一方有权将争议提交至本公司住所地有管辖权的人民法院诉讼解决。
10. 其他条款
本协议内容包括协议正文及所有我们已经发布的或将来可能发布的各类规则、规范、公告等。所有规则、规范、公告为本协议不可分割的组成部分，与协议正文具有同等法律效力。
如果本协议中的任何条款无论因何种原因完全或部分无效或不具有执行力，本协议的其余条款仍应有效并且有约束力。
本协议中的标题仅为方便而设，不具法律或契约效果。
我们未行使或延迟行使本协议项下的任何权利，不构成对该权利的放弃。任何权利的放弃须以书面形式作出。
Introduction
Welcome to PivotOne!
This PivotOne User Agreement (the “Agreement”) is entered into between you and Beijing PivotMatrix Interactive Technology Co., Ltd. (“we,” “us,” or the “Company”) regarding your use of the PivotOne software and related services.
Please carefully read and fully understand all contents of this Agreement before registering, logging in, or using the Service, especially clauses that exempt or limit liability and clauses on governing law and dispute resolution. Clauses that exempt or limit liability are marked in bold and should be read carefully. If you have any questions about the Agreement, you may consult customer service or relevant business departments.
When you click “Agree,” “Register,” or “Log In” as prompted on the registration/login page, or when you actually use the Service, you indicate that you have fully read, understood, and accepted all contents of this Agreement and have reached agreement with us. If you disagree with any content of this Agreement, please do not register for or use the Service.
If you are under 18 years of age, please read this Agreement accompanied by your legal guardian and use the Service only after obtaining your legal guardian’s consent.
1. Service Description
1.1 Service Content
PivotOne is an AI intelligent workbench developed and operated by Beijing PivotMatrix Interactive Technology Co., Ltd., including macOS and Windows desktop applications as well as iOS and Android mobile clients. PivotOne is designed for various functional roles. Users only need to describe their needs in natural language, and PivotOne can plan, call tools, and execute tasks like a colleague to deliver verifiable results.
The Service includes but is not limited to: AI intelligent conversation and task execution; file management, code editing, and project management; automated workflows and desktop automation; multimedia file processing; third-party service connections and data integration; and other features and services we provide from time to time.
1.2 Service Forms
We provide the Service through forms including macOS and Windows desktop applications, as well as iOS and Android mobile clients. Available forms may vary by product version, app store availability, and your region.
1.3 Service Changes
You understand and agree that the Service is provided according to the best state achievable under existing technologies and conditions. We have the right to suspend, limit, or terminate part or all of the Service at any time based on business development needs, without liability. We will use our best efforts to ensure continuity and security of the Service.
2. Account Registration and Use
2.1 Account Registration
You confirm that when you complete registration or otherwise actually use the Service in a manner we permit, you shall be a natural person, legal person, or other organization with full capacity for civil rights and civil conduct. If you lack the foregoing qualifications, you and your guardian shall bear all consequences arising therefrom, and we have the right to cancel (permanently freeze) your account and seek compensation from you and your guardian.
When registering and using an account, you shall provide true, accurate, and complete personal information and promptly update it when it changes.
2.2 Account Security
Your account is for your personal use only. Without authorization, you may not transfer, lend, sell, or otherwise permit third parties to use the account.
You are responsible for properly safeguarding your account information and for all activities under the account. Losses arising from account theft, password leakage, or similar events due to your failure to safeguard the account shall be borne by you.
If you discover any unauthorized use of your account or other security vulnerabilities, you should notify us immediately.
2.3 Account Cancellation
You have the right to cancel your account at any time. After cancellation, we will delete or anonymize your personal information, except as otherwise provided by laws and regulations. Account cancellation is irreversible; please proceed with caution.
3. User Conduct Rules
3.1 User Commitments
When using the Service, you shall: comply with the laws and regulations of the People’s Republic of China; not use the Service for any illegal or non-compliant activities; not infringe others’ lawful rights and interests, including but not limited to intellectual property rights, privacy rights, and portrait rights; and not upload, transmit, or store content containing viruses, trojans, malware, or other content that endangers computer information system security.
3.2 Prohibited Conduct
While using the Service, you shall not: use the Service to generate or disseminate illegal or harmful information; use the Service to generate or disseminate obscene, pornographic, violent, terrorist, gambling, or other illegal information; use the Service to infringe others’ intellectual property rights, trade secrets, privacy rights, or other lawful rights and interests; reverse engineer, reverse assemble, reverse compile, or otherwise attempt to discover the source code of the Service; interfere with, damage, or modify the Service; use the Service for fraud, deception, unfair competition, or similar conduct; use the Service to generate false news, rumors, or other information that may disrupt social order; or engage in other conduct that violates laws and regulations, social morality, or harms others’ lawful rights and interests.
3.3 Handling of Violations
If you violate the above conduct rules, we have the right, depending on the severity, to take measures including but not limited to warnings, feature restrictions, service suspension, account bans, and account cancellation, and reserve the right to pursue legal liability.
4. Special Provisions on AI-Generated Content
4.1 Nature of AI Content
PivotOne uses artificial intelligence technologies to generate content for you (including but not limited to text, code, and images). AI-generated content is for reference only, and we make no warranty as to its accuracy, completeness, reliability, or suitability.
You should independently judge the accuracy and suitability of AI-generated content and independently verify it before making important decisions. Any loss or damage arising from your reliance on AI-generated content shall be borne by you.
4.2 Ownership of AI Content
Within the scope permitted by laws and regulations, you have the right to use AI output content triggered by your input in accordance with the functional rules of the Service.
You shall ensure that you have lawful rights to the input content or have obtained necessary authorization. Intellectual property disputes or other legal controversies arising from input content shall be borne by you.
4.3 AI Content Labeling
We will appropriately label AI-generated content in accordance with legal and regulatory requirements so that you know the content was generated by artificial intelligence technologies.
4.4 Third-Party Artificial Intelligence Services
Some AI features of PivotOne are technically supported by third-party AI providers, including Qwen models provided by Alibaba Cloud Model Studio, AI models provided by Volcengine Ark, and GPT models provided via the OpenAI API. Available models may change based on product version, service availability, and user region.
When you actively select and use a corresponding model, PivotOne may send to the relevant provider the text necessary to fulfill your request, related conversation context, files, images, audio, or video you actively select, and memory data related to the current request.
Before first sending data, we will clearly explain the data recipient, data types, and processing purposes and obtain your explicit consent. For details on data processing, third-party providers, data protection measures, and how to withdraw authorization, please refer to the PivotOne Privacy Protection Guide and the authorization notices displayed before using related features.
4.5 Third-Party Model Usage Rules
When you choose to use third-party AI models, you shall also comply with the provider’s applicable usage rules and shall not use such models to engage in illegal or non-compliant conduct, infringe others’ lawful rights and interests, or violate this Agreement. We may adjust available models based on laws and regulations, third-party service availability, or security risks; however, if a new data recipient is added or the scope of data processing materially changes, we will re-inform you and obtain necessary consent as required by law.
5. Intellectual Property
5.1 Our Intellectual Property
Intellectual property rights in the PivotOne software (including but not limited to programs, interface designs, and documentation) belong to us or have been lawfully licensed to us.
Without our written permission, you may not copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise derive any part of the Service.
The PivotOne name, trademarks, logos, and other brand features belong to us and may not be used without authorization.
5.2 User Content
Content you upload, submit, or generate through the Service (“User Content”) belongs to you or the original rights holder.
For the purpose of providing the Service to you, you grant us a worldwide, non-exclusive, sublicensable license to store, process, and transmit your User Content. This license terminates after you cancel your account or stop using the Service.
You shall ensure that User Content you upload or submit does not infringe any third party’s lawful rights and interests. Disputes arising from User Content shall be borne by you.
6. Paid Services
6.1 Fees
The Service is currently provided to users free of charge. If we launch paid features or value-added services in the future, we will clearly inform you of the fee standards and methods before purchase and charge only after you agree.
6.2 Refund Policy
The current version has no paid subscriptions, paid digital content, out-of-app purchases, or features that require payment to unlock. If paid digital content, subscriptions, or value-added features are launched on the Apple platform in the future, we will comply with applicable Apple App Store review and payment rules and provide purchase and refund services through Apple-permitted methods.
7. Disclaimers
7.1 You understand and agree that the Service is provided according to the best state achievable under existing technologies and conditions. We cannot guarantee that the Service will never be interrupted, and we make no express or implied warranty of uninterrupted service.
7.2 We are not liable for service interruptions or other losses caused by force majeure (including but not limited to natural disasters, government actions, network failures, and telecommunications failures), but will use reasonable efforts to reduce losses caused to you thereby.
7.3 Under no circumstances shall we be liable for any indirect, incidental, special, or punitive damages, including but not limited to lost profits, data loss, and business interruption, even if we have been advised of the possibility of such damages.
7.4 We make no warranty as to the reliability of any information or advice you obtain through the Service. Any decision you make in reliance on such information or advice is at your own risk.
7.5 We make no warranty regarding products or services provided by third parties. If you access or use third-party services through the Service, you shall comply with the third party’s terms of service, and we assume no liability for third-party services.
8. Amendment and Termination of the Agreement
8.1 Amendments
We have the right to amend the terms of this Agreement from time to time based on changes in laws and regulations, business adjustments, and other reasons.
After the Agreement is amended, we will notify you in-app by pop-up, red-dot notice, announcement, or similar means. If you continue to use the Service after the amendment, you are deemed to accept the amended Agreement. If you disagree with the amended Agreement, you should stop using the Service and cancel your account.
8.2 Termination of Service
You have the right to stop using the Service and cancel your account at any time.
If you violate any term of this Agreement, we have the right to suspend or terminate the Service to you without liability.
If the Service needs to cease operations due to business adjustments, we will notify you in advance by push notification, announcement, or similar means, and handle your personal information in accordance with law.
9. Governing Law and Dispute Resolution
9.1 Governing Law
The formation, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the People’s Republic of China (for purposes of this Agreement, excluding the laws of the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and Taiwan).
9.2 Dispute Resolution
Any dispute arising from or related to this Agreement shall first be resolved through friendly consultation. If consultation fails, either party may submit the dispute to a people’s court with jurisdiction at the place of our domicile.
10. Miscellaneous
This Agreement includes the main text and all rules, norms, and announcements we have published or may publish in the future. All such rules, norms, and announcements are integral parts of this Agreement and have the same legal effect as the main text.
If any clause of this Agreement is wholly or partially invalid or unenforceable for any reason, the remaining clauses shall remain valid and binding.
Headings in this Agreement are for convenience only and have no legal or contractual effect.
Our failure or delay in exercising any right under this Agreement does not constitute a waiver of that right. Any waiver of rights must be made in writing.